Privacy Policy

This privacy policy shall govern how we ([email protected]) (“Shanti Jewel”“we”), gather receive data from you or “user”, in each case below:

  • When visiting the website, https://shantijewel.com/, (“Website”)
  • When interacting with the Website
  • When creating an account and make a purchase,
  • When you order a customized item
  • When you use our "Wishlist" feature
  • When you use our "refer a friend" feature,
  • When we request a review of our products or services
  • When you contact us for help or some reason (for example, customer service and/or chat)
  • When using our service providers'
  • When communicating on social media with us

Please read carefully so to completely understand our Personal Data policies. “Private Data” or “Personal information” refers to all information that, alone or in combination with other information, can be used to identify a person and any information designated as Personally Identifiable Information by privacy regulations.

Nothing in this Privacy Policy is aimed at limiting your statutory rights in any manner, which includes your rights to remedies.

Table of contents:
  1. Type of data we acquire, the reason we gather it, and usage
  2. How your data is stored and protected
  3. How your Data is shared by us
  4. Details on private data Transfer
  5. Your privacy rights and choices
  6. Tracking option, Cookie, and California Do Not Track Disclosure
  7. Use by Children
  8. Third-Party Product Links and Interaction
  9. Specific sections of California privacy law are applicable
  10. Ways to contact us

This Policy may be changed at any time, so please refer to the most recent updated Policy as indicated below. If material changes that vary from what was disclosed at the time of collection, you will be notified via our Website or other means.

1. Type of data we acquire, the reason we gather it, and usage
Which Data is collected Purpose for data collected  Length for which private data is stored Implications of failing to provide information
When browsing/ visiting the website
When interacting with the Website
Data collected through pixels, Cookies or other technologies
  • For gathering and storing data
  • To examine or enhance our Website's use and operations Trend analysis
  • To manage the Website
  • To monitor users' movements across the Website; to collect demographic information; to present you with tailored content, targeted offers, and advertising on the Website and third-party sites; and to assess the efficacy of promotional programs.
This differs based on the cookie in question. Some essential cookies cannot be disabled. Tracking by google analytics can be turned off and also deleted.
  • Information cannot be collected and stored.
  • You are unable to use or access certain portions of the website.
  •  You are unable to acquire information about products or services based on your interests.
When creating an account and making a purchase
  • Full Name
  • Email
  • Shipping/Billing address city, country (Account)
  • Any company details
  • Contact info
  • Credit card data as type, number, card expiry
  • PayPal details
  • To enable you to set up your account
  • To complete your order
  • To mail the product to you
  • to carry out/complete the purchase/sale
  • To ask you a post-sale review request for the product(s) you purchased
Until either we no longer necessitate the data and delete it proactively, or you submit a legitimate removal request. Please keep in mind that we may keep it for a greater or lesser period in accordance with data retention rules.
  • You will not be able to create an account.
  • We are unable to complete your order. 
  • We are unable to send you the product. 
  • We are unable to perform/execute the purchase/sale.
When you order a customized item
  • Name
  • E-mail address
  • Contact details
  • Other information you decide to share with us
  • To process your request (e.g. regarding design customization)
Until either we no longer necessitate the data and delete it proactively, or you submit a legitimate removal request. Please keep in mind that we may keep it for a greater or lesser period to comply with laws.
  • Unable to handle the order(request)
When you use our "Wishlist" feature
  • Full name
  • Email address
  • Social media channel (e.g., Facebook)
  • To handle your request for Wishlist items you chose.
Until either, we no longer necessitate the data and delete it proactively, or you submit a legitimate removal request. Please keep in mind that we may keep it for a greater or lesser period to comply with laws.
  • Your Wishlist request could not be processed.
When you use our "refer a friend" feature,
  • Full name
  • Email 
  • Friend name
  • Friend email
  • Full name
  • email
  • To complete your refer a friend request
  • To add to the mailing list with your consent
Until either we no longer necessitate the data and delete it proactively, or you submit a legitimate removal request. Please keep in mind that we may keep it for a greater or lesser period to comply with laws.
  • Unable to fulfill your request
  • Cannot add to the mailing list 
When we request a review of our products or services
  • Email address
  • Age
  • Address
  • Photo documentation of the Shanti diamond experience
  • To publish your review
  • To evaluate your post-purchase experience with Shanti Jewel
  • To publish/share your photo on our social network platforms (e.g. Pinterest)
PLEASE NOTE: Completing the review is entirely optional.
Until either we no longer necessitate the data and delete it proactively, or you submit a legitimate removal request. Please keep in mind that we may keep it for a greater or lesser time under data retention rules.
  • are unable to process and share your review.
  • unable to assess your interactions with James Allen.
  • You are unable to share or post your photo on social media.
When you contact us for help or some reason (for example, customer service and/or chat)
  • Name
  • E-mail
  • Contact details
  • Other details you decide to provide us with
  • For responding to your inquiries
  • To provide you assistance
  • To evaluate your interaction with Shanti jewel
Until either we no longer necessitate the data and delete it proactively, or you submit a legitimate removal request. Please keep in mind that we may keep it for a greater or lesser period.
  • We will be unable to assist you or answer to your inquiry.
  • Unable to offer support
  • unable to assess your interaction with Shanti Jewel
When using our service providers
  • Full name
  • Email address
  • Company details
  • Contact details
  • Other details you decide to provide us with
  • To make communication with our service providers
  • To carry out the relevant agreements
Until either we no longer necessitate the data and delete it proactively, or you submit a legitimate removal request. Please keep in mind that we may keep it for a greater or lesser period to comply with laws.
  • We will be unable to communicate with you and even unable to perform the request
When communicating on social media with us
  • Name
  • E-mail
  • Other details you decide to provide us with
  • To answer your request or question
Until either we no longer necessitate the data and proactively delete it, or you submit a legitimate removal request. Please keep in mind that we may keep it for a greater or lesser period to comply with laws.
  • Unable to respond to your request
2. How we safeguard and Store your data

2.1 Security: We value your privacy and have put in place appropriate technical and organizational safeguards to protect it. However, there is no guarantee that the data you provide would remain secure as a result of unauthorized intrusion by hackers or other individuals seeking access without permission from those in charge (i.e., users). As such precautions depend on both what steps are taken separately when using our service AND how safely they're managed together with other services-including social media accounts! Therefore, when necessary make sure you take adequate steps at all times for protection purposes by using strong passwords or encryption software such as SSL certificates.

2.2. Retention of your Personal Data: Data retention periods vary depending on the type of information we hold for our customers. In some circumstances, like where it is required by law or regulation; if there are complaints about your use (ii) You can expect us to have accurate records so that none will go unmatched when challenging particular transactions with other companies through litigation-related methods such as class actions lawsuits which may arise from processed data related thereto. And lastly regarding cookie usage--you'll find more details in this policy statement!

3. HOW YOUR DATA IS SHARED BY US

We may share your private data as follows:

     
  1. Affiliates: We may share your details with our team members and subsidiaries for business, organizational, and promotional uses.
  2. External service providers: Data may be shared by service providers who aid us run our business, maintaining our technological infrastructure, or managing operations on our behalf. We can sometimes share your information with our business partners with whom we have an agreement to provide services and products.
  3. Chosen Third Parties: We reserve the right to share information with our joint marketing partners for the purposes outlined in this guideline, including where we consider those who may be making offers of importance to you.
  4. Legal issues; Safety: We may disclose your information to regulators if it is necessary to comply with all laws and regulations, as well as requests from enforcement agencies, legislative, and other governmental authorities, or if a court order requires it. The transfer of personally identifiable information may be required for the security of our website, servers, network systems, and databases, as well as the prevention of fraud. We may also reveal your information if a violation of our Terms of Service is suspected on your behalf, any contract or legal obligation related to our services, or the rights of any third party.
  5. Rights related to the Sale or Transfer of an Asset or Business: The right to transfer personal data associated with the sale or transfer of any asset or business. In the event, that we sell or transfer all or part of our business to another business, or if filed for bankruptcy or another similar event, we may disclose information to any potential or actual third party (to the extent necessary). Buyers of our business or assets If we are purchased or merged by a third party, or if we go bankrupt or experience another comparable catastrophe, we reserve our rights.
  6. When you give us your consent to disclose personal data: When you give us your advertising consent or opt-in to optional extra services or features where needed by law);
4. ADDITIONAL DETAILS ON PRIVATE DATA INFORMATION TRANSFER

Internal transfers: Internal Shanti Jewel transfers will be covered by an internal transport contract (an intra-group data transfer guidelines) entered into by Shanti Jewel members, which by law obligates each participant to make sure that Private information is appropriately and continuously guarded wherever it is transmitted.

5. YOUR PRIVACY RIGHTS AND CHOICES

5.1. CCPA Rights:

  • Your right to have your private details removed or deleted from our and service provider's records.
  • Your right to know in case your private formation is shared to whom or sold.
  • Limitations or reservations to your Private Details, including the right to sign in out of the sale ofPrivate Data when permitted by law

Please email us at [email protected] to assert your rights. We will make all genuine efforts, depending on legal and other appropriate considerations, to honor your request as soon as feasible or to tell you if additional details are required to meet your request. Before releasing the Personal Data, you have requested. Where permitted by law, we charge a fee, such as if your request is unjustified or unreasonable.

5.2. Deleting your account: in case you want to delete your account, send an email to [email protected]. If you close your account, any links between your account and the personal data we store will be removed from your account.

5.3.  Marketing emails/ SMS– opt-out: You can choose to opt out of receiving marketing emails of this type by unsubscribing from the link at the bottom of the email. Or SMS by responding "STOP" to an SMS message you received or by contacting us at [email protected], and we will process your request at the earliest.

6. Use by Children

Because our products or services are not maintaining minors, we intentionally refrain from collecting personal data about anyone under the age of eighteen. If you have a question about such information, please contact us at [email protected].

7. External Product Links and Interaction

Please be aware that your Personal Information may be collected by an external Service provider. We do not accept any responsibility for the privacy practices of their services. It is highly recommended you carefully read their privacy policies before you interact with them.

8. APPLICABLE PROVISIONS UNDER CALIFORNIA PRIVACY LAW

8.1 This Privacy Statement supplements and expressly includes the information in this Privacy Policy for California Users, and it only applies to users, and those who live in California. This Privacy Policy was created in order to meet with the 2018 California Consumer Privacy Act ("CCPA"). Any terminology that is used in this Privacy Policy is given the same significance as they do in the CCPA.

8.2. We gather data that uniquely describes, refers to, is used of being connected with, or might be linked to a specific consumer or device, directly or indirectly. In the last twelve (12) months, our websites and agents in particular have gathered the Personal Information described in Section 1 from customers.

8.3. Your Alternatives. You have options when it comes to your Personal Information. You may withdraw your permission to process your Private data at any time by contacting us. Even if you choose not to participate, we may keep collecting and then use non-Personal Information about your actions on our services, as well as for the other legitimate purposes mentioned above. While we cannot promise complete privacy, we will address any issues as soon as possible and to the best of our ability. Such requests will be addressed by the laws in force. We will verify your identity before executing your request to protect your privacy.

8.4. Personal data is being traded. Disclosure of Personal Information for Business Purposes Financial incentives for the gathering of personal information We do not sell your data for commercial reasons. As a result, in the past 12 months, we have not shared/sold Personal information about our customers for business purposes. We do not offer monetary incentives to obtain Personal Details.

8.5. The following sources provide us with the kinds of Personal Information indicated in Section 1:

  • Directly from you through forms you filled out or items purchased.
  • Indirectly via your use of our website, for example, we can learn about your actions.
  • From third-party service providers who provide data services.

8.6. Marketing emails/ SMS– opt-out: You can choose to opt out of receiving marketing emails of this type by unsubscribing from the link in the email. Or SMS "STOP" to an SMS message you received or by contacting us at [email protected], and we will process your request at the earliest. and we will process your request within a reasonable time after receipt.

8.7. Non-Discrimination. If you elect to use your rights, we will not treat you unjustly because you are exercising your CCPA privacy rights. However, some parts of our Website, goods, and/or services will not work without your Personal Information.

Not refuse to provide products or services, charge different prices for goods, which includes giving discounts or applying fines, unless approved by the CCPA;

9. HOW TO CONTACT US? 

Please feel free to reach out to us at [email protected] in case of any complaints or to exercise your rights to the protection of data and information.

By Telephone: (929) 766 5503

By Email: [email protected]