In the interest of everyone’s safety, UPS’s Signature Required guidelines are temporarily being adjusted where customers will no longer need to sign for UPS Signature Required deliveries. Despite this adjusted process, the driver will still need to make contact with the customer. The customer must, at the time of delivery, acknowledge that UPS is making a delivery and, if applicable, show government-issued photo ID.
Delays in credit approval
Other shipping/vendor service disruptions
Additional time needed for ring sizing
The time needed to create your personalized and special ordered items
Shipping method you selected in checkout*
Return & Exchanges
You can't return or exchange custom-designed merchandise, class rings, special-ordered watches, charitable donations, or any Pandora items.
We will credit your original payment method, excluding delivery charges.
Preparing Your Return By Mail
Indicate the reason for your return is in the Return Reason column on the packing slip next to the item you're returning.
Include the packing slip and all original documents in the package.
Put the pre-printed return label on the center of the box, and the pre-printed return address label on the top left corner of the box. This is not a pre-paid label.
Ship your package with a paid return label and insured for the full purchase price. This return label can be purchased at any UPS, FedEx, or USPS package delivery provider.
Your packing slip MUST accompany the return.
All returns will be inspected by our Quality Assurance team before we can process a refund.
We'll credit your original payment method, excluding delivery charges, within three weeks of receiving your return.
Mail your return to the following address: A1, Kubernagar Katargam Darwaja, near Paras Police Choki, Katargam, Surat-395006, Gujarat, India.
You can have your package shipped directly to you.
Estimated Arrival Date
We've calculated the estimated arrival date for your purchase. The Estimated Arrival Date for each item will appear on the individual product information pages, in the Shopping Bag, throughout the Checkout process, and in the Order Confirmation.
However, there are some factors that may cause your estimated arrival date to change:
The Estimated Arrival Date DOES take the following into account:
*The Estimated Arrival Date on individual product pages will default to ground shipping or any shipping promotions current at the time of the order. Selecting alternate shipping methods may change the Estimated Arrival Date. You may also have multiple Estimated Arrival Dates within one order or several items.
If you're not happy with your purchase, we want to make it right. You can return or exchange your item for up to 30 days after purchase (shipped).
To return a shipped item to shantijewel.com, please follow these steps:
shantijewel.com isn't responsible for merchandise that's not received or not returned in accordance with these terms.